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Lewis Smith is a skilled 3rd Line Technical Support Technician at ebb3, specializing in advanced troubleshooting and system optimization since March 2022. Prior experience includes serving as a Service Desk Analyst at Bolton NHS Foundation Trust from October 2016 to March 2022, where responsibilities included logging and prioritizing IT incidents and maintaining customer service for internal and external stakeholders. Additional roles include Mobile Systems and Network Engineer and positions in the hospitality industry as a Chef and Bartender. Lewis holds an HNC in Computer and Information Sciences from Edge Hill University, earned between 2014 and 2016.