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Kelly W. is an accomplished professional in customer success and account management, currently serving as the Head of Customer Success Management at eBay Ads since May 2019. In this role, Kelly collaborates closely with sellers to develop strategic solutions that align with campaign objectives, manage client communications, and coordinate cross-functional teams to enhance campaign performance. Prior experience includes roles as a Senior Account Manager at Fetch, where Kelly curated media plans, and as an Account Manager at Digilant, fostering client relationships and delivering insightful reports. Early career experiences spanned across various positions in digital media planning and marketing, including positions at McGarrah Jessee and Mindshare. Kelly holds a B.A. in Journalism with a focus on Art History from the University of Iowa.