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Garrick Tomiyama is an experienced ITSM professional with over 15 years of expertise in administering ITIL/ITSM applications. Currently working as a Solution Engineer at EasyVista since February 2022, Garrick specializes in troubleshooting and developing technical solutions for software implementation errors. Prior to this role, Garrick served as a Customer Experience Advocate and Professional Services Sr Consultant at Ivanti, where responsibilities included enhancing customer satisfaction and implementing ITSM solutions. Garrick's earlier experience includes a tenure at Cherwell Software as a Professional Services Sr Consultant and Lead Technical Instructor, as well as roles at Western Union and First Data Corporation, focusing on process management and system programming within ITIL guidelines.