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Kseniia Prokopenko has a diverse work experience in various roles and industries. In 2018, they started their career as a Customer Support Representative at Namecheap, Inc, where they provided technical support to customers worldwide and managed various server systems. In 2019, they worked as a Bitrix Tech Support Manager at Admitad Global, where they resolved CRM-related issues and collaborated with different departments for system optimization. In 2020, they joined Philip Morris International as a Junior Business Analyst. Kseniia then moved on to Creatio in 2021 and worked as a Business Analyst, defining clients' business needs, customizing the Creatio system, and conducting training sessions. Lastly, in 2022, they became a CRM Project Manager at EasyPark Group, responsible for evaluating and improving the CRM system used by different departments. Overall, Kseniia has acquired skills in project management, CRM administration, business analysis, and technical support throughout their career.

Kseniia Prokopenko attended Dnipropetrovs'kij Nacional'nij Universitet from 2015 to 2019. However, there is no information provided about the degree obtained or the field of study pursued during that time. In 2020, Kseniia obtained certifications in Agile Requirements Foundations and Business Analysis Foundations from LinkedIn.