Donald H. has a diverse work experience in the IT field. Donald started their career at Shell IT Shared Services as a Global Technical Support Admin Level 2, where they provided coordination and administration support for IT incidents and escalations. Donald then moved to Siemens IT Solutions and Services Operations, where they worked as a System Engineer and later as an IT Executive. In these roles, they were responsible for ticket management, system analysis and troubleshooting, and active directory and patch management. Donald then joined Unisys Malaysia Sdn Bhd as a System Administrator, where they supported the daily core application system and assisted in disaster recovery planning. After that, they worked at LexisNexis Malaysia Sdn Bhd as an IT System Engineer, where they managed IT operations and end user support. Currently, they are working at Eastspring Investments as a Manager IT Infrastructure, where they oversee IT infrastructure and operations, manages IT projects, and monitors IT deliverables. Overall, Donald has demonstrated expertise in IT infrastructure management, system administration, and IT support.
Donald H. completed their undergraduate studies from 2003 to 2005 at Staffordshire University, where they earned an Hon's degree in Computing in Internet Technology.
In terms of additional certifications, Donald H. obtained the following:
- ITIL Service Strategy from ITIL Certified in March 2018.
- Procurement with SAP ERP 6.0 EhP6 (C_TSCM52_66) in June 2015.
- Microsoft Certified IT Professional (MCITP) in June 2010.
- ITIL V3 Foundation, with the institution being ITIL Certified. The specific month and year of obtaining this certification were not provided.
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