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Naomi Mesa is a highly skilled professional with a diverse background in customer service, fraud investigation, and project management. Currently serving as a Fraud Specialist at Bank of America since June 2023, Naomi previously held the position of Customer Service Specialist at Eastern Metal Supply, Inc., where effective communication and problem-solving skills were utilized to assist customers across various channels. Prior experience includes working as an Administrative Assistant and Client Relationship and Project Management Specialist at Smart Media 4 Business, where strong relationship-building and advisory capabilities were demonstrated. Naomi holds a Bachelor of Arts degree from the University of Havana, obtained in March 2022.