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Mathilde Guillard possesses extensive experience in customer care and hospitality management. Currently serving as Customer Care Manager at MAPAL Group since March 2021, Mathilde focuses on client satisfaction and retention for UK clients using the Flow solution. Previous roles include Customer Service Specialist, Receptionist, Reservations Specialist, and various positions in hotel management, with a strong emphasis on customer support, service excellence, and problem resolution. Mathilde's academic background includes a Bachelor's degree in Hospitality Administration from Vatel, complemented by training at Collège LaSalle in Human Sciences. Multilingual capabilities enhance service delivery across diverse clientele.