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Alison Ellis is a seasoned professional with extensive experience in client happiness and operational management. Currently serving as the Shared Operations Services Manager at Earnest since December 2016, Alison has progressively advanced through roles including Senior Client Happiness Supervisor and Client Happiness Team Member. Prior to Earnest, Alison worked as a Member Advocate at Payoff, providing personalized assistance in the loan process. Academic experience includes serving as a Research Assistant at UC Davis, contributing to studies on conversational behaviors, and fulfilling leadership roles as a Senior Resident Advisor, where Alison supervised staff and facilitated events. Alison holds a Bachelor's Degree in Communication and Psychology from the University of California, Davis.