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Jim Farrell is currently the Director of Professional Services at Locknet Managed IT, where Jim leads a team driving innovative solutions for client information technology projects. Prior to this, Jim held roles such as Director of Managed Services at Conversant Group, Senior Cloud Engineer at 11:11 Systems, and Director of Information Technology Operations at SANS Institute. With a Bachelor of Arts in Computer Information Systems from Wartburg College, Jim has extensive experience in managing IT operations, cloud services, network engineering, and disaster recovery across various companies in the technology industry.