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Oswaldo Garnica is a seasoned technical support professional with extensive experience in providing high-level support across various companies. Currently serving as a Senior Support Engineer at e-Core since October 2022, Oswaldo previously held roles at Brightcove as a Tier 2 Technical Support Engineer, where direct customer interaction and escalated technical support were key responsibilities. Prior experience includes delivering 24/7 enterprise-wide support at Oracle and providing Level-2 and Level-3 support at BMC Software, focusing on customer satisfaction and technical issue resolution. Earlier roles involved Exchange Customer Support at Hewlett-Packard and a foundational internship at Intel Corporation. Oswaldo holds a Bachelor of Applied Science in Electrical, Electronics, and Communications Engineering from Tecnológico de Monterrey.