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Shawn Johnson serves as the Customer Service Manager at E.B. Horsman & Son since November 2000, demonstrating extensive experience in customer relations and management. Prior to this role, Shawn worked at Smittys Restaurant from November 1998 to November 2000 as a line cook and breakfast lead, contributing to culinary operations. Shawn studied at Northern Lights College from 1998 to 2000, building a foundation for a successful career in service management and customer-focused roles.