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Charles Thomas is an experienced IT Support Specialist who has worked at companies like DZConneX, Yoh (A Day & Zimmermann Company), NETSCOUT, ServiceNow, and Follett Higher Education Group. Charles has also held various roles such as Assistant Store Manager, Technician/Team Lead, and Sales Associate at Stanford Bookstore. Charles has a Bachelor's degree in Electrical Engineering with a specialization in Computer Hardware from Stanford University.