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Won Hee Cho currently serves as the Head of Customer Service at Dyson, leading the Korea Customer Service Team to optimize service operations and enhance customer experience. Previously held key positions at Bear Robotics, Inc. as Senior Robotics Field Engineering Manager, and at SoftBank Robotics as Customer Service Manager, where responsibilities included managing customer success operations and improving service quality. Additional experience includes a role as Financial Services-CS Team Manager at 메르세데스-벤츠 코리아, Account Director at UBASE managing a multilingual customer service team, and positions at Microsoft, CA Technologies, and IBM Australia. Won Hee Cho possesses substantial expertise in operations management, customer insights, team performance, complaint resolution, and cross-functional collaboration. Educational qualifications include a Bachelor's degree in Business Management from the University of South Australia and an Advance Diploma in Hospitality Management from TAFE NSW, along with certifications in Six Sigma, MCP, CCNA, and A+Tech support.