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Jonni Harris is an experienced professional in retail training and customer experience management, currently serving as the Global Retail Training Manager at Dyson. Previously, Jonni held the position of Head of CX Academy for the CEEA region at SWAROVSKI and worked as a Growth Manager at Merkle DACH. Earlier career roles include Retail Training Manager at LVMH and Training Consultant at Kinetic Consulting Ltd. Jonni's educational background includes training in Articulate Storyline for eLearning from Omniplex Learning and accreditation in psychometrics and quantitative psychology from Willis Towers Watson.