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Allen Michael Santos possesses extensive experience in business operations and IT management, currently serving as the Business Operations Support Team Lead at Dynata since June 2019, where responsibilities include providing 24/7 support for applications used in global survey projects. Prior to this role, Santos held various positions at Survey Sampling International from June 2007 to June 2019, including IT Support Manager for Voice Services and multiple IT Manager roles in the Philippines, where expertise focused on call center system support, infrastructure management, and operational setups for large facilities. Earlier, Santos worked as an EDP Supervisor at TAIYO YUDEN, specializing in network and telecommunications administration for manufacturing environments. Santos holds a Bachelor's degree in Electronics and Communications Engineering from the University of the Immaculate Conception, earned between 1995 and 2000.