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Melissa Ochoa is an experienced Information Technology professional currently serving as an Information Technology Specialist at Dynamic Campus since November 2023. Prior experience includes roles as a Desktop Support Engineer at Homepoint, a SOC Analyst at Novacoast, and various technical support positions at Secure-24 and AudaExplore, where responsibilities included optimizing call handling, resolving client issues, and maintaining knowledgebases. Melissa also served as a Technical Support Analyst at Ford Motor Company and held previous positions in e-commerce technical support at McKesson Pharmacy Systems and as a Unit Secretary at Botsford Hospital. Melissa Ochoa holds an Associate of Arts and Sciences degree in Computer and Information Sciences and Support Services from Henry Ford College.