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Russ Godwin is currently serving as a Workforce Manager at DXC Technology since February 2024, following a role as Capacity Planning Manager at Connect Health from March 2023 to February 2024. Prior experience includes multiple positions at Sitel between October 2014 and April 2023, where titles included Forecasting & Planning Manager and Workforce & Resource Manager. Additional roles were held at Tivium Energy Solutions Ltd. as Call Centre Manager, Swiftpage International Ltd. as International Sales Manager, and iGO4 as Contact Centre Team Manager. Russ Godwin's earlier experience encompasses team management positions at Banco Santander, Orange, and Convergys. Educational qualifications include an HND in Music Production from Newcastle College, a BTEC National Diploma in Design in Audio Visual, and multiple GNVQs from Teesside Tertiary College, along with an NVQ Level 5 in Customer Service Support from Zodiac Training.