Harold Guaca is an experienced IT professional with a strong background in service delivery and client support, currently serving as an Associate Manager at DXC Technology since April 2017. In this role, Harold has managed and prioritized tasks while collaborating with cross-functional teams to ensure the delivery of client contractual services. Previous positions include Site Services Assistant Manager and US Operations Lead at DXC Technology, where Harold supported engineering teams and resolved escalations for the MetLife account. Harold's extensive experience also includes roles at Hewlett Packard Enterprise, Siemens IT Solutions and Services, MetLife, Pomeroy IT Solutions, and Mamaroneck Animal Hospital, spanning technical and managerial expertise in IT project development, Active Directory administration, and support for various applications and hardware.