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Anthony Williams is an experienced professional in customer service and operations management, currently serving as the Contact Center Manager at Dŵr Cymru Welsh Water since February 2019. Previously, Anthony held the position of Customer Service Manager at Target Group from February 2014 to February 2019, where notable achievements included being the runner-up for Welsh Contact Service Manager in 2016, alongside responsibilities for KPI and SLA delivery and quality management. Anthony's career also includes roles as Claims Manager at Cunningham Lindsey, Healthcare Operations Manager at Sword, and Section Manager at Capita from 2001 to 2007.