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Alexis Carter is a seasoned payment specialist with extensive experience in the payment industry, currently serving as a Senior Payment Specialist at Dutchie since August 2021. Responsibilities include documenting payment product SOPs, creating knowledge bases, and collaborating with support and implementation teams to enhance payment processes and troubleshoot issues. Previous roles at Toast, Inc. involved strategizing onboarding processes and coordinating customer feedback across departments. Earlier experience includes positions at Infogressive, State Farm, Firespring, Liberty Property Management Company, AutoZone, and Tuffy Auto Service Center, showcasing a diverse background in customer service, project management, and operational roles. Alexis holds a Bachelor's degree in Business Administration and Management from the University of Nebraska at Kearney and has also pursued studies in Criminal Justice at the University of Nebraska at Omaha.