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Nick Coleman is an experienced professional with a robust background in customer care and technology management. Currently serving as Senior Manager of Customer Care Process & Technology at Dunelm, Nick focuses on developing and implementing customer care technology strategies while coaching and developing a team of nine. Previously, Nick held multiple leadership roles at Mars, including Global PLM Deployment Lead for Royal Canin and Global Consumer Care Program Manager, where responsibilities included deploying global solutions, enhancing consumer experiences, and strategizing for consumer care across various business units. Nick's early career included management positions in hospitality and customer service, complemented by a strong educational background in History and Sociology from The Manchester Metropolitan University.