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Pepper Disch has extensive experience in technical support and client management, primarily with Duke Energy, where an Enterprise Help Desk - Supply Chain Analyst III role has been held since February 2007. Responsibilities include providing phone and chat-based technical support to internal and remote employees. Prior experience includes positions as a Healthcare Informatics Support Analyst at Premier, Inc., where collaboration with various teams ensured effective resolution of client issues, and a Client Systems Support Analyst II role at TransUnion, focusing on a migration project for Microsoft Outlook users. Additionally, earlier roles included IT Support Analyst at Duke Energy Corporation and Senior Help Desk Support Analyst at EOS International, where management of extensive support systems and client follow-up was critical. Educational qualifications include a BA in Information Science from National University and a Computer Electronics Technician certificate from Coleman College.