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Shirley Caraballo is a Client Support Specialist at Brightly since April 2023, bringing a wealth of experience in technical support roles. Previously, Shirley worked as a Technical Support Specialist at Microsoft from January 2021 to March 2023, focusing on the Minecraft Team and addressing customer issues via Zendesk, while also gathering data to report problems to management. Prior experience includes a Technical Support Engineer position at Citrix, where Shirley resolved complex IT issues, and as a Player Support Specialist at Ubisoft, providing support in both English and Spanish. Additional roles include a Sales Associate at RadioShack and a Customer Care Representative at Atento, managing customer accounts for Humana Health and AT&T. Shirley holds an Associate's degree in Information Technology Administration from Universidad Ana G. Mendez and a high school diploma with a certification in Administrative Assistant and Secretarial Science from Technical High School Manuel Mediavilla Negron.