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Ibrahim Rabie Ouda is an experienced professional with a background in contact center operations and business development. Currently serving as Team Leader for Contact Center & Case Management at DMCC since November 2014, Ibrahim has previously held roles including Senior Executive in Business Development at United MakGroup Technologies, Contact Center Supervisor at Motor Care Egypt, and Operations Team Leader at Raya Contact Center. Earlier career experience includes working as a Customer Service & Operations Executive at El Fahd Limo. Ibrahim holds a B.A. in Commerce with a focus on Accounting from Ain Shams University and completed high school with an 84% at ABED.