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Shouib Ahmed has over a decade of experience in customer service and sales support, currently serving as a Relationship Officer at Dubai First since July 2014, where responsibilities include processing credit card applications and ensuring thorough verification before submission. Previously, Shouib held the role of Business Development Executive at IonIdea, focusing on meeting sales objectives and conducting marketing calls to engage potential clients. Earlier experience includes serving as a Sr Csa at Aegis Limited, contributing to customer experience management, and as a Customer Service Executive at Kazmasys Business Solutions, addressing U.S. customer queries and generating leads. Shouib holds a Bachelor of Commerce degree with a focus on finance management and marketing from St. Aloysius Degree College, alongside earlier qualifications in commerce and general studies.