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Mohamed Salah currently serves as the Customer Experience Team Leader at Serco, overseeing terminal operations and reporting since January 2023. Previously, Mohamed has been a Customer Service Representative at Dubai Airports since January 2017, focusing on providing welcoming services to passengers. Educationally, Mohamed holds a Bachelor of Mass Communication with a specialization in Journalism from Cairo University, completed between September 2005 and September 2009, and obtained a High School Diploma with a literary focus from Talat Harb Military Secondary School for Male from September 2002 to June 2005.