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Talal Shaheen is an experienced professional in the telecom industry, currently serving as a Specialist in Back Office and Fulfillment Operations at du since April 2023, focusing on streamlining operations and enhancing customer experience. Prior to this role, Talal managed Service Assurance at edara from July 2014 to March 2023, ensuring service quality and reliability for both consumer and enterprise customers. Talal has also held the position of NOC Incident Manager at Huawei from July 2012 to June 2014, where responsibilities included managing network incidents and coordinating incident response efforts. Earlier in the career, Talal worked at du as a NOC Engineer from January 2006 to June 2012, concentrating on network performance and reliability.