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Sam Robinson possesses extensive experience in global incident and problem management, currently serving as the Head of Global Incident and Problem Management at DS Smith since April 2023. In this role, Sam leads a dynamic team focused on minimizing operational disruptions through strategic planning and execution. Previously, Sam was the Global Head of Incident and Problem Management at Aevi, overseeing a team responsible for process establishment and contractual performance reviews. Additional experience includes management positions at Nationwide Building Society, where responsibilities spanned cloud engineering and IT operations with a strong emphasis on ITIL processes. With a foundational education from Northampton School for Boys, Sam has built a successful career in IT service management and operations.