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Krishnaprasad B is a skilled technical support professional with extensive experience in providing high-quality support for Office 365 services and data backup solutions. Currently serving as a Staff Technical Support Engineer at Druva since January 2022, Krishnaprasad has progressed from Senior Technical Support Engineer to a key role in a product-based company. Prior to this, a Technical Specialist at Mindtree managed Tier-2 support for Microsoft Premier customers and handled escalations effectively. Krishnaprasad also served as a Senior Advisor at Concentrix, where expertise in SharePoint Online, OneDrive for Business, and other Office 365 services was demonstrated. Earlier experience includes roles in the MIS Department and as a Management Trainee in maintenance at MUST GARMENT CORPORATION LTD. Educational qualifications include a Bachelor of Engineering in Mechanical Engineering from Visvesvaraya Technological University, along with specialized training in HVAC and Microsoft Certified Solutions Associate (MCSA) for Windows from Vepsun Technologies.