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Madison Grunow is an experienced professional with a background in ticketing and guest services, currently serving as a Ticketing Coordinator at Drum Corps International since February 2022. Responsibilities include developing and optimizing group sales processes, delivering exceptional customer service, and training team members on CRM tools. Previous positions held include Guest Services Coordinator at Reis-Nichols Jewelers and Lucas Oil Stadium, where Madison excelled in customer service, team management, and operational efficiency. Additionally, Madison gained valuable experience as a Departmental Assistant at Greenfield-Central High School and as a Customer Service Representative and Office Assistant in earlier roles. Madison holds a Bachelor of Science in Business Administration from Ball State University, earned in 2018.