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The HR and Operations team at Drops is responsible for managing and optimizing the company's workforce and operational efficiencies. This includes overseeing recruitment, employee relations, and compliance (handled by HR professionals like the Regional Head of HR and HR Operations Coordinator) as well as ensuring the smooth running of daily operations, facilities management, and quality assurance (led by roles such as the Head of Operations, Facilities Manager, and Technical Operations and Quality Assurance Manager). Their combined efforts are crucial in supporting Drops' mission to deliver a compelling user experience and maintain its leadership in the digital grocery sector.