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Ankit Kumar is a Salesforce Functional Consultant at Drops since October 2021, with prior experience as a Salesforce Consultant at ZAFCO and KindCause.org, where responsibilities included requirement gathering, planning, and managing third-party tools. Ankit also authored content about Salesforce solutions at AnkitSFDC.com and served as a Customer Service Representative and Salesforce Superuser at Emaar, facilitating the successful alignment of Service Cloud with business goals. Ankit's earlier roles at Aon Hewitt and FIS focused on customer service excellence, achieving high CSAT ratings and process improvements. Ankit holds a CS50x Introduction to Computer Science certification from Harvard Online and multiple Salesforce certifications from Trailhead, along with a Bachelor of Arts degree from Mahatma Jyotiba Phule Rohilkhand University.