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Jean Benitez is an experienced support professional with a background in customer service and network operations. Currently serving as a Support Specialist at Drip since October 2021, Jean's previous roles include Customer Support Specialist at Real Geeks, NOC Analyst at Windstream, and NOC Engineer at MASS Communications. Notable achievements include effectively managing communication during outages for VIP clients at Windstream and enhancing service responsiveness at GTT as a Tier I NOC Analyst. Additionally, Jean has experience in retail management, having worked as a Retail Merchandising Manager at TigerDirect and a Product Flow Supervisor at Circuit City, where responsibilities included training staff and managing inventory.