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Cindy La is a seasoned technical support engineer at Dremio, where responsibilities include troubleshooting Dremio Cloud and Software, managing AWS environments, and providing 24x7 support as well as system documentation. Prior to this role, Cindy served as an IT Helpdesk Specialist, demonstrating expertise in account management, hardware provisioning, and software integration across multiple platforms. With extensive experience at Best Buy, Cindy held various positions from Mobile Sales Consultant to Specialty Sales Manager, excelling in sales management, customer service, and team training in technology products. Cindy holds degrees in Information Technology Management and Computer Information Systems from California State University - East Bay and De Anza College, respectively.