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Dave Ancelovici is a seasoned professional in the technical support and management domain, currently serving as the Director of Global Technical Support at DraftKings Inc. since August 2020. With a robust background in technical support, Dave previously held key positions including Senior Manager of Technical Support and Head of Product Vertical at Naxex Technological Development Ltd. from December 2012 to January 2020, where leadership involved managing 24/7 Tier 1 and Tier 2 support teams. Additionally, experience includes roles at Watchdox and CogniFit as Technical Support Manager, overseeing support divisions and enhancing customer care initiatives, along with a tenure as a Technical Writer at Intergraph. Academic credentials include a B.A. in Communications from The Emek Izrael College, attained between 2003 and 2006.