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Muhammad Umer Iqbal, a Senior Business Analyst in Information Systems at Downer since September 2022, has extensive experience in business analysis and network operations. Prior to this role, Muhammad worked as a Business Analyst for Veolia Australia and New Zealand, focusing on the Department of Defence and National Accounts, where responsibilities included understanding customer requirements, providing innovative solutions, and enhancing client reporting. Muhammad's earlier experience includes positions at Batelco and Ericsson, where responsibilities encompassed KPI monitoring, training local resources, and managing incident response. Muhammad holds a B.Sc. in Electrical Engineering from the University of Engineering and Technology, Lahore, and an MBA from the University of the Punjab, enhancing a solid technical and managerial background. Credentials include ITIL® and CSM®.