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Alexis Chapel is a professional with extensive experience in operational improvement and quality management across various industries. Currently serving as a Spécialiste Opérations at Dougs Compta since September 2023, Alexis focuses on project management for continuous improvement of business processes. Previous roles include Chargé d'études et qualité logiciel at 1Life Software, where responsibilities involved analyzing software quality, and Chargé de projet d'amélioration Service Client at Thalys, emphasizing the enhancement of CRM systems and chatbot functionalities. Experience at Thales involved managing quality projects and developing interdepartmental workflows, while earlier tenure at CIAT focused on risk management and quality control in production. Academic credentials include a Master 1 in Management des Equipes et Qualité from iaelyon School of Management and a DUT QLIO in Qualité et Logistique Industrielle from Université Lumière Lyon 2.