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Kim Finch is an experienced professional in customer support and project management, currently serving as a Regional Project Manager II and Regional International Product Development Manager at doTERRA International LLC since June 2022. As a Co-Owner at Floor Coverings International since April 2021, Kim oversees business operations and development. Previously, Kim held the position of Director of Customer Support at New U Life from August 2019 to March 2020, where responsibilities included establishing a multi-lingual call center and enhancing training programs. At NSP from January 2009 to August 2019, Kim advanced through roles including Director of Global Customer Support Operations, Senior Manager of Worldwide Customer Support Training and Quality Assurance, and Manager of Customer Support Training, focusing on improving customer experience and operational efficiency.