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Ramsey Shahed is an experienced cyber security professional currently serving as an Associate Cyber Security Analyst at DOT Security since January 2023. Prior to this role, Ramsey worked as a Service Desk Analyst at Keno Kozie Services from January 2018 to January 2023, handling incoming help requests from end users through various communication channels. Between November 2016 and January 2018, Ramsey was a Guest Services Manager at Target, where responsibilities included resolving customer issues and ensuring satisfaction. Earlier experience includes a position as a Cashier at Walmart from March 2015 to July 2015, focusing on customer assistance and satisfaction.