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Alfredo Ponce de Leon is an accomplished professional in customer operations and product management, currently serving as Customer Operations Manager at DoorLoop since January 2025, focusing on customer success and support operations. Prior to this role, Alfredo held the position of Customer Strategy & Operations Manager at MAJORITY, where recognition as employee of the year in 2023 highlighted expertise in customer voice and support strategy. Alfredo's experience includes product management at Clivi Health and roles in product strategy, marketing, and operations at BMW Group and BASF. Educational qualifications consist of a Master's degree in Operations Management and a Bachelor's degree in Industrial Engineering from Universidad Panamericana, alongside further studies in business management and international exchange programs.