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Amanda Bernknopf is a skilled leader with extensive experience in customer care and experience management across multiple industries. Currently serving as Senior Manager for Merchant Services at DoorDash, Amanda oversees the development of new products and verticals. Simultaneously, as Associate Director of Customer Support at Fair.com, Amanda leads a team of 36 customer support agents, achieving exceptional service metrics and enhancing customer satisfaction through innovative training and cross-functional collaboration. Previous roles include Director of Student Financial Services at The Art Institutes, where Amanda managed financial accounts and developed practices to increase student retention, and various positions in event management and admissions at Arizona State University. Amanda holds an MBA from South University and degrees in Marketing and Management from Arizona State University.