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Lauren Sheehan has a background in psychology, and has extensive experience in operations and customer care management roles at DonorPerfect and KEMA-Registered Quality. Lauren is currently serving as President at DonorPerfect, where Lauren previously held the position of Director of Customer Care and Customer Care Manager. Lauren has successfully implemented Salesforce Support Console, managed large teams, and created innovative positions like Team Lead for Technical Support. Additionally, Lauren planned and managed DonorPerfect Community Network conference for several years.