Tom Poyser has extensive experience in IT service management and support, currently serving as Service Delivery Lead at Doncasters Group since August 2024. Prior to this role, Tom held positions at Svella Connect, where responsibilities included Service Desk Manager and Desktop Support Lead from February 2022 to August 2024. Tom's earlier career at nmcn plc spanned from October 2016 to February 2022, where Tom progressed from Service Desk Analyst to IT Technical Lead.