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Gabrijela Juel is an experienced leader in customer experience and operational management with a strong background in telecommunications. Currently serving as Director - Customer Experience Operations at Domain, Gabrijela is responsible for enhancing customer experience across various products and segments. Previous roles include Consultant - Product Lifecycle Design at NSW Telco Authority, General Manager Operations at TPG Telecom, and Head Of Business and Channel Operations at HMD Global. With a career spanning over two decades, Gabrijela has held significant positions at Vodafone, Verizon Business, and DigiPlus Pty Ltd, focusing on sales operations, process improvement, and team management. Gabrijela holds a Bachelor’s degree in Economics from the University of Economics in Belgrade.