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Charisma Herrera is a seasoned professional with extensive experience in technical customer success and IT management. Currently serving as a Senior Technical Customer Success Manager at DocuSign since July 2019, Charisma's previous roles include QA Specialist and Talent Development Specialist at Worksource, IT System Manager at Stratus Dental Group, and Technical Software Support Engineer at CommerceHub. Charisma also has a background in software deployment and testing at Boeing and professional services at Serena Software. Educational qualifications encompass healthcare, software, and education certifications from institutions such as New Horizons Oregon, the University of the City of Manila, Clark College, and The Tech Academy.