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Alicia Pettey is a skilled Customer Success professional with extensive experience in managing accounts and teams across various industries. Currently serving as a Customer Success Manager at DoctusTech since August 2024, Alicia previously held the position of Lead - Customer Success at Street Context, where management of a team of 8 CSMs resulted in enhanced user adoption and streamlined operations. Prior roles include Account Manager at TouchBistro, Lead Account Manager and Account Manager at Kensington Tours, and Operations Manager at Cake And Loaf Bakery. Alicia's educational background includes a Bachelor's degree in History & Political Science from Brock University, a diploma in Tourism and Travel Services Management from Fanshawe College, and an Advanced diploma in Applied Museum Studies from Algonquin College of Applied Arts and Technology.