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Noora Heikkinen is an experienced Service Manager at DNA Oyj, overseeing a team of 18 service advisors since August 2019, focusing on work capacity and employee satisfaction. Prior to this role, Noora served as a Customer Service Manager at Finnkino Oy, managing operations and customer experiences for a team of 70 employees. Noora also held various positions in customer service and sales at Stockmann, ELIXIA Finland, Dressmann AS, and K-Group/Kesko, with a solid background in team leadership and operational management. Currently pursuing a Master of Business Administration in Human Resource Management and Leadership at Haaga-Helia University of Applied Sciences, Noora holds a Bachelor of Business Administration in International Business from JAMK University of Applied Sciences and additional educational credentials in Adult Education and Business Administration.