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Annukka Toivanen is an experienced professional in customer insights and market research, currently serving as Customer Insight Manager at DNA Oyj since June 2022. Previously, Toivanen held the same title at Fonecta Oy from November 2010 to February 2021. Prior roles include Market Research Manager at Altia from January 2006 to October 2010 and Nokia from July 1994 to December 2005, along with various positions at Tapiola and Keski-Suomen Puhelin. Educational background includes a Master of Science degree in Economics and Computer Science from the University of Jyväskylä, and studies at the University of Helsinki and the University of Turku.