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Anna Auvinen has over a decade of experience in various roles at DNA Oyj, progressing from B2C and B2B Customer Service Representative to Development Manager. In the current position as Development Manager, Anna focuses on innovating and optimizing systems to enhance corporate delivery and customer service. Previous roles include Business Customer Service Coach, where responsibilities encompassed coaching representatives and designing training programs, and Team Leader for DNA_Business, managing social media interactions and content. Anna's background in customer service is complemented by a Master's degree in Business Administration with a focus on Business Informatics from Metropolia University of Applied Sciences, along with a Bachelor of Business Administration from Lahti University of Applied Sciences and Shanghai University. Additionally, Anna has a vocational qualification in B2B Sales and experience as an Au pair and Production Coordinator.