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Caroline Nyasingo is a skilled Customer Experience Manager at d.light since March 2019, with prior experience as a Customer Experience Supervisor at Wananchi Group and a Customer Service Supervisor at Smile Communications Tanzania Limited. Caroline has demonstrated expertise in planning and managing customer service operations, analyzing customer data for performance improvement, and ensuring compliance with regulatory requirements. Previous roles include Quality Control Team Leader at Ipsos, where responsibilities encompassed supervising quality control operations and report preparation. Caroline holds a Bachelor's degree in International Relations and Affairs from the University of Dodoma, obtained between 2010 and 2013.